Internal training: An Thái enhances employee competence with the “Automotive parts and technical products” training program

October 28, 2023 – An Thái Automobile Mechanical Company successfully held an in-depth training session on “Automotive Parts and Technical Products,” led by expert Mr. Nguyễn Trường Sơn. The program was organized to enhance technical knowledge, customer service skills, and meet the ever-growing demands of the automotive market.

As the founder of Wal-Mart, Sam Walton, once said: “There is only one boss. The customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else.” In today’s fiercely competitive market, putting the customer first is the key factor in determining the success or failure of a business.

Understanding the importance of enhancing service quality, An Thái has continually invested in employee training and development. This training program focuses on in-depth knowledge of automotive parts and technical products, enabling employees to master product information and provide accurate, effective advice to customers.

Mr. Nguyễn Trường Sơn, who led the session, shared: “This training program not only equips employees with professional knowledge but also helps them develop communication skills and problem-solving thinking, thereby improving customer service quality.”

Following five training sessions, the program received positive feedback from the employees. The participants were equipped with the necessary knowledge and skills to serve customers in the best possible way.

Mrs. Lương Hương Giang, representative of An Thái’s Board of Directors, said: “Investing in employee training is one of the company’s top priorities. We believe that enhancing the capabilities of our team will play a crucial role in An Thái’s success in the future.”

An Thái is committed to continuing its investment in employee training and development, aiming to provide customers with the best service experience possible.

Take a look at some images from the training session:

With the knowledge and skills acquired, An Thái is confident that its team will become more professional and confident in serving customers. This training program is just the beginning; An Thái will continue to organize more specialized courses to meet the ongoing development needs of the company and the market.

We wish An Thái’s future training sessions will be increasingly effective, contributing to the development of a professional, dynamic team that is always ready to embrace new challenges.